When I boot the CD to use the software, it indicates that it needs a second drive to use the cloning software. I have the drive connected to my USB port. Why does it not recognize the drive?

There are two potential reasons this message occurs. The first may be a power issue. Ensure the drive is using a second power source such as the second USB port. Also, verify the power switch is set to "ON". The second potential reason is the generic driver used by the software may not be compatible with your USB controller. Although we continually update the software it may not be compatible with every USB port. Your laptop may have incompatible USB ports.