While we did everything we could to migrate all of our user data, it is possible that your password was reset. If you recall your username and know the email address you used to register your account, you may use the "forgot your password" tool to reset your password.
If you are still unable to access your account, we suggest creating a new account. Our Tek Support team has no way to verify you are who you say you are, so unfortunately we do not allow resetting user information over the phone. Don't worry... any of the data or product warranty requests you may have registered with us was backed up and saved when we switched our site over, and the Tek Support team does have access to it. So, in the event you need to return an item or have a question about your product, our team will still be able to pull that information up and assist you.